Return & Refund Policy

At Zevio, your satisfaction is our priority. We strive to provide quality products and a hassle-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To qualify for a return, your item must:

• Be returned within 7 Days of delivery.
• Be unused, unworn, and in the same condition as received.
• Include all original packaging, accessories, manuals, and tags (if applicable).
• Be accompanied by a valid proof of purchase or order confirmation.

Returns that do not meet these requirements may not be accepted.

Return Process

To request a return, please contact us at zeviosupport@gmail.com with your order number and the reason for your return. Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send products back without prior approval.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, the refund will be processed to your original payment method within 5–7 Business Days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for eligible items if you receive the wrong product, a defective item, or if you wish to exchange an eligible product for another available option. Exchange requests must be made within 7 Days of delivery and are subject to product availability.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 Days of delivery at zeviosupport@gmail.com Kindly include clear photos of the item and packaging so we can review your request and arrange a replacement, exchange, or refund as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

• Personal care and hygiene products
• Customized or personalized items
• Digital or downloadable products
• Gift cards
• Clearance or final sale items
• Any item marked as non-returnable

Return Shipping Costs

If the return is due to our error or because the product is damaged, defective, or incorrect, we will cover the return shipping costs where applicable.

For all other eligible returns, the customer is responsible for the return shipping costs unless otherwise stated.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Email: zeviosupport@gmail.com

Thank you for choosing Zevio. We appreciate your trust and are committed to providing you with quality products and excellent customer service.